Refund Policy

Refund Policy

Returns
Returns are allowed within 30 days of purchase and must be initiated within this time frame.
To be eligible for a return, your item must be unused, not damaged in any way, and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will receive a notification from us when we have processed your refund.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@woodevolutions.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Missing Deliveries

All orders are shipped with verifiable tracking information that is immediately sent to the customer. We are not responsible for delivery errors or theft and therefore will not issue refunds in these situations. Please verify your address and contact information is correct.
You will unfortunately have to file a claim with the carrier.

Exchanges
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, first send us an email at customerservice@woodevolutions.com Then send your item to: Wood Evolutions, 5680 Hwy 6 South #304, Missouri City TX 77459, United States.

Shipping
To return your product, you should mail your product to:
Wood Evolutions, 5680 Hwy 6 South #304, Missouri City TX 77459

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary, however priority 2-day shipping is the usual method.

If you are shipping an item over $75, please consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.